1. General Provisions

This complaints policy is issued in accordance with the applicable consumer protection legislation.

2. Warranty Period

All goods purchased from our store are covered by a warranty period of 24 months from the date of receipt by the buyer.

3. Filing a Complaint

A complaint can be filed:

• By email at reklamacie@example.com
• By post to: Obchod s.r.o., Hlavna 123, 811 01 Bratislava
• In person at our store on business days from 9:00 to 17:00

4. Complaints Procedure

Please include a copy of the proof of purchase and a description of the defect. The goods should be sent clean and in protective packaging. We will inform you of the outcome within 30 days of filing the complaint.

5. Resolution Methods

In the case of a legitimate complaint, the buyer is entitled to a free repair, replacement with a new product, a reasonable discount or withdrawal from the contract with a refund of the purchase price.

6. Exclusions

Complaints do not cover defects caused by normal wear and tear, mechanical damage, improper use or intervention by an unauthorised person.